Refund policy
Last updated: July 23, 2026. This policy applies to all orders placed at aemoni.com.
The short version: Every Aemoni product is printed to order just for you, so we don't accept returns for "changed my mind" or "ordered the wrong size." But if we got it wrong — wrong item, misprint, a defect — that's on us, and we'll make it right.
Printed to order
Nothing at Aemoni sits in a warehouse. Every t-shirt, tote bag, and mug is printed and produced specifically for you when you place your order. That keeps quality high and waste low — but it also means we can't restock a returned item. Please review product details and, for apparel, the size guide before ordering.
Changed your mind or picked the wrong size?
Because production starts quickly after an order is placed, email us at hello@aemoni.com as soon as possible if you need to make a change. If your order hasn't gone into production yet, we'll do our best to cancel or modify it. Once it's in production, we can't — your item is already being made.
When we'll replace or refund
Email us within 14 days of delivery if your order arrives:
- Damaged or defective
- Misprinted — off-center print, wrong ink color, or faded
- A different item, size, or color than what you actually ordered (meaning we fulfilled it incorrectly, not that you selected the wrong option at checkout)
Send a photo of the issue to hello@aemoni.com along with your order number. Once we confirm the problem, we'll send a free replacement or issue a full refund — your choice. You do not need to ship the item back.
When we can't help
- You selected the wrong size or color at checkout (please check product details before ordering — every listing has this information)
- Buyer's remorse after production has started
- Requests submitted more than 14 days after delivery
Refunds
Once your issue is confirmed, we'll process your refund through Shopify. Funds are returned to your original payment method. Processing time depends on your bank but typically takes a few business days to appear.
Lost or undelivered
If tracking shows delivered but nothing arrived, or a package goes missing in transit, email us at hello@aemoni.com within 14 days of the expected delivery date. We'll work with the carrier to investigate and resolve it.
If a package is returned as undeliverable because the shipping address was entered incorrectly at checkout, we can refund the product cost only — not the original shipping charge.
Questions before you order? Email hello@aemoni.com. We'd rather answer a question up front than sort out a problem later.